Shipping Policy

Last Updated: 01/02/2025

At Planly, we offer instant access to our digital products, eliminating the need for physical shipping. This policy outlines how you will receive your purchases.

1. Delivery Method

All of our products are digital downloads, delivered via the following methods:

  • Instant Download: After completing your purchase, you will receive an email with a direct download link.
  • Email Delivery: A confirmation email will be sent to your registered email address containing access to your purchased digital planner.

If you do not receive your email within a few minutes of purchase, please check your spam/junk folder or contact us at info@planlly.com.

2. Accessing Your Digital Products

  • You can download your product immediately after payment from the order confirmation page.
  • A backup download link will also be provided via email.
  • If you create an account, your purchased files may be accessible from your account dashboard.

3. Refund & Exchange Policy

Due to the nature of digital products, we generally do not offer refunds once a purchase is completed. However, we understand that issues may arise, so we offer a 30-day satisfaction guarantee under the following conditions:

  • If you experience technical issues preventing you from accessing your download.
  • If you accidentally purchase the wrong item and contact us within 24 hours.

For refund inquiries, please reach out to info@planlly.com.

4. Troubleshooting & Support

If you encounter any issues with downloading your planner, try the following steps:

  • Ensure you are logged into the correct email account used for purchase.
  • Check your spam or junk folders.
  • Try downloading using a different browser or device.
  • If the issue persists, contact our support team at info@planlly.com, and we will assist you as soon as possible.

5. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with a revised "Last Updated" date.

6. Contact Us

For any questions regarding this policy or assistance with your order, contact us at: 📩 info@planlly.com

Thank you for choosing Planly!